Shipping policy

Last updated: August 17, 2025

At MyArt, we are committed to delivering your personalized products promptly and efficiently. Please review our shipping policy carefully to understand our shipping practices and procedures.

Order Processing

Standard Processing Time: We strive to process and dispatch all orders within 24 hours (1 business day) of receiving them.
Extended Processing Time: In some cases, processing may take 1-3 business days, depending on order volume and product availability.
Note: Orders placed after 7:00 PM (ET) or on weekends/holidays will be processed the next business day.

Order Confirmation

After placing your order, you will receive an order confirmation email. Please review the details carefully and contact us immediately at support@myart-shop.com if any changes are needed.

Shipping Methods and Delivery Times

We ship worldwide from our fulfillment partners (including China). Estimated delivery windows shown at checkout are estimates only.
Estimated Delivery Time: Orders are typically delivered within 5-10 business days after dispatch.
Delivery times are estimates and not guarantees. Actual delivery times may vary due to factors beyond our control, such as carrier delays, customs processing, or unforeseen circumstances.
During peak seasons or holidays, processing and delivery times may be extended.

Delivery Timeframes & Late Delivery (EU/UK compliance)

Unless a different date is expressly agreed at checkout, we will deliver without undue delay and in any event within 30 days from purchase. If we do not deliver within the agreed date or within 30 days, you may request delivery within an additional reasonable period; if we still fail to deliver, you may cancel the order for a full refund. This does not affect other remedies available to you under applicable law.

If you cancel due to late delivery as described above, we will refund all amounts you paid for the order, including any standard shipping fees.

Shipping Charges

Shipping charges are calculated at checkout based on the weight, dimensions, shipping method, and destination of the items in the order.
Taxes included. All taxes, import duties, and customs fees are already included in our prices. You won’t be charged anything extra on delivery.
Any applicable shipping promotions or discounts will be applied at checkout.

International Shipping and Customs

We handle customs for you. All prices you see already include VAT/GST, import duties, and any customs fees for the countries we ship to. You won’t be asked to pay anything extra on delivery.

If a carrier or customs office contacts you to request a payment, please reach out to us at support@myart-shop.com with your order number. We’ll take care of it and make sure you’re not out of pocket.

Address Accuracy

Verification: Please ensure all shipping information is accurate and complete to avoid delays.
Undeliverable Packages: If a shipment is returned due to an incorrect or incomplete address, refusal, or failure to collect, we may charge actual reshipping costs. We do not charge reshipping fees where non-delivery is caused by the carrier or our error.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Track on our site: You can track your order anytime on our website using the tracking number from your email — just follow the Track Your Order Link.
Tracking Availability: Tracking information may take up to 48 hours to become active.
Monitoring: We recommend monitoring your shipment's progress to ensure timely delivery.

Lost or Damaged Packages

If your package is lost in transit, please contact us at support@myart-shop.com.
We will initiate an investigation with the carrier and keep you informed throughout the process.
Resolution: If the package cannot be located, we will arrange for a replacement or refund.

Damaged Packages

Please inspect your order upon delivery and contact us within 7 days if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. This 7-day request does not limit or reduce any statutory rights you may have under applicable law.
Required Information: Provide your order number and photographs of the damaged item and packaging.
Resolution: We will assess the damage and offer a suitable solution, such as a replacement or refund.

Partial Shipments

For orders containing multiple items, we may ship products separately to expedite delivery.
Notifications: You will receive separate shipping confirmations and tracking numbers for each shipment.
Additional Charges: There are no extra shipping fees for split shipments.

Delivery Attempts

Some carriers may require a signature upon delivery.
Missed Deliveries: If delivery attempts fail, the carrier may return the package to us.
Reshipping Fees: If a parcel is returned after verified delivery attempts with proper notice and the return is due to refusal or failure to collect by the customer, we may charge actual reshipping costs. We do not charge reshipping fees where non-delivery is caused by the carrier or our error.

Shipping Restrictions

PO Boxes and APO/FPO Addresses: Delivery to PO Boxes and APO/FPO/DPO addresses is limited and not available for all destinations or services. Where available, transit times may be longer. If delivery to the address type you provided is not possible, we will contact you for an alternative address or cancel and refund.
Hazardous Materials: Certain items are considered hazardous materials and cannot be shipped to some locations.
We do not ship to destinations subject to comprehensive U.S. sanctions and export controls (including, for example, Cuba, Iran, North Korea, Syria, and the Crimea/Donetsk/Luhansk regions of Ukraine), and we may decline or cancel orders to other restricted parties/regions where required by law. This list may change as sanctions programs are updated. Certain items classified as hazardous or prohibited by carriers or local law cannot be shipped to some locations.
For logistical reasons, orders with stretched frames shipped to the following countries will instead be sent with a DIY Frame Kit rather than pre-stretched frames: Egypt and other African countries, Bosnia and Herzegovina, Serbia, Algeria, Reunion Island, Turkey, Iceland and other islands or countries that are difficult to reach for delivery.

Passing of Risk & Signature

Risk of loss or damage remains with MyArt until you or a person you designate (other than the carrier) physically receives the goods. If you choose your own carrier from outside our options, risk passes when we hand the goods to that carrier.

Customs Compliance & Data (EU ICS2)

To comply with customs and security requirements (including the EU Import Control System 2 (ICS2)), you agree to provide accurate recipient and order information. Missing or inaccurate data may cause delays, additional charges, or cancellation.
Some destinations require a local tax ID (e.g., a national ID or tax number). If requested by the carrier or customs, we’ll contact you to obtain it.

Holiday Shipping

During peak seasons or holidays, processing and delivery times may be extended.
Early Ordering Recommended: To ensure timely delivery during busy periods, please place your orders early.

Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time.
Notification: Changes apply only to orders placed after the “Last Updated” date and do not affect existing confirmed orders.
Continued Use: Your continued use of the Services after changes constitutes acceptance of the revised policy.